Policy - The Fashionable Mouse

Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalized orders

I gladly do custom and personalized orders if you message me through Etsy that is the quickest way for me to see it and we can work out the details there.

Care instructions

Wash in cold water inside out. Tumble dry in low setting. Do not use bleach or detergents with stain lifters. Do not iron directly on graphic.

Sizing details

Please refer to the sizing chart in the listing pictures as this will be the best way to determine what size will work for you. I am not able to recommend a size as everyone has different preferences and clothes fit differently on every body shape. I am not responsible for wrong sizes ordered.

How do I let you know what personalization I want for each shirt?

You can indicate your personalization instructions in Notes to Seller Box during check out. Please indicate your personalization request clearly. I am not responsible for unclear instructions that could lead to several possible interpretations. I am not responsible for any errors or omissions on buyer's part. Regardless of the name, number or date on the Listing Image, if no name, age, number or date (as applicable) is provided, I assume that you do not want them on the shirt and will be made without a name, age, number or date.

I will contact buyers if instructions are not clear. If buyer does not reply to the Etsy messages within 48 hours (24 hours if it is a Rush Order) I will proceed with order with my best interpretation.

Where are the front pocket images placed for shirts that offer that option?

Front pocket images are not actually front pockets on the tee but images placed where a front pocket would normally be found. Placement is determined by using a guide and and standard shirt industry placement for front pocket images in order to maintain consistency.

Please keep in mind that images are consistently placed but that does not mean the image will appear in the same position on every person wearing it as every person wears shirts differently depending on their shape, size, and preference of tight or baggy fitting clothing.

Do you offer any other colors besides white?

At this time I only offer white shirts. I have not found any material for dark fabrics that meets up to my quality standard. They all tend to fade and crack too quickly for me. I am on the hunt so hopefully I will find one soon as I would love to provide that option!

How long before I get my order?

STANDARD 6-10 business days delivery: 3-5 business days production time, plus 3-5 business days First Class Mail transit time.

Business Day is defined as Monday through Friday. Saturdays, Sundays, National Holidays and/or Postal Office Holidays are excluded.

Special requests, modifications, custom designs, and larger orders may take longer production time.

PROCESSING TIME DOES NOT INCLUDE THE DAY THE ORDER WAS PLACED!

Orders are processed in the order they are received and NOT THE NEED BY DATE THAT YOU INDICATE IN YOUR MESSAGE OR IN THE NOTES TO SELLER BOX IN YOUR ORDER.
That information is NOT taken into account when processing your order!

I am not responsible for carrier delays and lost items, nor do I guarantee delivery dates.

What is the method for making the shirts?

I use high quality 100% pre-shrunk WHITE Gildan shirts. For infant sizes 6 and 12 month shirts, I use the brand Precious Cargo. For the tanks, I use Port & Company brand. All shirts are 100% WHITE COTTON. I also use commercial grade heat transfer paper and heat press. These tend to have a bit more durability than a regular iron on. Please be aware that the actual shirts will not be as vibrant as the image on your computer screen. This is due to the fact that the image on your computer screen most likely HD and backlit led or lcd. These shirts are not made with vinyl or screen printed as both of these methods do not allow for the details that are in my designs.

Do you offer a rush my order option to get my order sooner?

At this time I am not offering a rush shipping option as I am working on new designs for the upcoming year and have had to allow time in my schedule to do so. Please check back soon as I will be reinstating this option!

Legal imprint